Customer service was totally top shelf. I spoke with Dan Wheeler who is not only very knowledgeable about his product but was very patient in dealing with what felt like an infinite amount of questions and ideas. I sub contracted out my Kitchen and Dan was instrumental in helping me find the right kind of wood floor for my particular needs. (Amendiom) a wood I would have overlooked and yet it was simply gorgeous as well as having a hardness rating better than the walnut or oak that I wanted. Not to mention how much richer it looks. And wow am I a happy Camper.
REALGOODS was a pleasure to work with. Dan was able to find the material we needed quickly and accurately. We were a little concerned about the quality of the material and since the delivery was to New York we were a little hesitant. However, to our delight the bluestone and the veneer that we received was exceptional. Will definitely use again!
Quick and efficient, with great pricing and shipping. I would recommend his services.
Service, response time and pricing. REALGOODS delivered as promised.
I ordered hardwood flooring from REALGOODS three times so far – cherry flooring and maple flooring for two homes in California and oak flooring for a renovation in New York. In each case, the quality of the wood was outstanding. I wouldn’t hesitate to recommend REALGOODS to others. There was some trepidation in ordering a large shipment over the internet the first time but it sure worked well for me.
Experience was great. REALGOODS offers an opportunity to use difficult to find materials on projects. We do not have the time to search for these products and set up the logistics for delivery.
Look no further than REALGOODS Company for great customer service and high quality in products. Dan Wheeler presented several options to us and ultimately we ordered Antique Cobblestone that they were able to custom fabricate, meeting our design needs, and budgetary objectives. The driveway is fabulous, the exact ambiance I wanted.
Dan is a business professional. He is very customer oriented. He knows his quality merchandise, and understands "quick response". In the times I have purchased products from him at REALGOODS, all was as pictured and described. I found him to be honest and reliable.
When first contacting Dan Wheeler from REALGOODS Co., I had a very limited amount of time to get product for a very large driveway project. Dan went right to work getting together 45 tons of quality granite pavers together and miraculously had them delivered to the sight in less than a week. That alone would be enough, but he also followed up on the project to make sure we had what we needed, and it was genuine. I had contacted other companies when shopping, but once connected with Real Goods, it is now the only company I would use or recommend for all future projects.
We were very happy with our experience with REALGOODS. They clearly take customer service seriously. Friendly and professional, Dan Wheeler was quick to respond when we contacted him looking for reclaimed oak for our renovation project. The quality of the boards was excellent. We were very happy, both with the customer service and with the product. I would highly recommend REALGOODS. They made it easy and enjoyable to do business.
Your customer service is exceptional! You always make sure to call ahead and let us know when product is shipping and arriving. You also followed up to ask how the project was going. I would tell friends that are thinking of using REALGOODS that Dan Wheeler is very much on top of things and he will go above and beyond to make sure product is delivered on time and with no hassles!
Dan’s efforts to earn our business were exceptional: he was responsive, flexible, patient, professional, and a man of his word. He offered competitive prices, and sent us samples and numerous photos of the palleted product. We were initially concerned about providing payment up-front, since we had no previous business history with REALGOODS. But, Dan invited us to call a list of references to help ease our concerns. The references were so favorable that we ended up ordering twice as many bricks as we originally were considering.
What was exceptional is your personal attention to my specific needs and being service minded until delivery was fulfilled.
I found that Dan from REALGOODS was exceptional with his personal approach. Dan is honest, straight forward, and a pleasure to work with.
Dealing with REALGOODS was a good experience. They went over and above in the effort to provide the right product for my project. REALGOODS is a reliable source for good products and exceptional services.
REALGOODS is a great contact and resource for natural stone materials. Very organized on the logistics and sourcing of the stone. People may think they can do the sourcing and logistics themselves but it's not worth the time spent on doing it. REALGOODS quality products and excellent service allow me to focus on meeting my customers needs. By having REALGOODS as a resource it allows me to offer choices that my competition cannot offer. We will continue to call on Dan when for our projects.